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Welcome to Secret Lanka

Frequently Asked Questions - Booking


Pigeon Island, Trincomale

Below is a list of frequently asked questions. If your particular question is not answered below, please write us an email at: info@secretlanka.com

BOOKING We are a small, professional and specialist travel company, we pride ourselves on our personal service and expert travel knowledge. We offer online booking procedure or you could contact us to go ahead and book by email or by phone.

DO YOU DO LAND ONLY ARRANGEMENTS? We can easily quote you land only prices for all our trips if you are traveling from outside Switzerland or want to book your own flights. Do contact us for pricing and the rendezvous city or town to start your trip.

DO YOU OFFER TAILORMADE & BESPOKE ITINERARIES? Yes. We can help you in putting together tailor made itinerary to travel individually, with your partner or with a group of friends, to suit your desired level of comfort, wanderlust and interests. Let us know what you have in mind, and we would be pleased to put together a quote. We can adjust one of our group and study trips to suit your exact dates. Please contact us to discuss it.

Spice Shop, Kandy
Sand beach, Mirissa

CAN YOU DO PRIVATE TRAVEL FOR SMALL GROUPS? If you and a number of friends or family would like us to tailor make a trip or charter a cruise boat we would be delighted to do this. Alternatively we can arrange a specific date to suit you and create your own departure. The choice is yours.

DO YOU DO CORPORATE & ORGANIZATION TRIPS? We would be delighted to reserve a group departure for your company or organization or tailor make an incentive or corporate program exactly for you. You may consider getting your company to promote these ventures as part of an incentive or reward scheme. Call us to discuss your exact requirements.

Elephant Orphanage, Pinnawela

CAN I TRAVEL SOLO AS A SINGLE TRAVELLER? Yes of course. A lot of our group trips have a large proportion of single travelers both male and female. If you are happy to share even if we are unable to find a suitable roommate, then we will not charge you any extra. If you want your own room then single supplements do apply.

HOW FAR IN ADVANCE SHOULD I BOOK? You can book your trip at any time and generally the earlier you book, the better. We usually recommend that you wait to book your international flights until after your tour is confirmed. The sooner that you book your tour, the sooner that you can take advantage of flight deals as they become available. That said, we are often able to accommodate last minute travelers (some even departing in less than one week!!), so give us a call and we will do our best! For last minute bookings, it helps to be flexible and organized. Your first choice tour may not be available for your selected dates, but your trip coordinator can probably recommend some other similar options that would be equally interesting! Many lodges will not hold spaces less than 30 days before departure so for last minute bookings, you may be asked to send your program confirmation and trip payment in right away to secure your spaces.

Fising Boat, Negombo

IS TRAVEL INSURANCE RECOMMENDED? Absolutely!!! Passengers are to travel with health insurance. We could suggest you some companies that provide reasonably priced insurance for trip cancellation, medical expenses, medical evacuation, lost bags, etc. Even if you?re fit and healthy don?t travel without health insurance, as accidents do happen. Declare any existing medical conditions; the insurance company will check if your problem is pre-existing and will not cover you if it is undeclared. You may require extra cover for adventure activities such as rock climbing and scuba diving. If your health insurance doesn?t cover you for medical expenses abroad, consider getting extra insurance.

WHAT ARE THE GROUP SIZES? Our own experience tells us that ten is the optimum number for a Land based group but more commonly you?ll be in smaller groups of six to eight with local guides and other experts. Our clients find being in small very personal close knit groups of like minded travelers to be one of the most rewarding aspects of their trip.

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